ORACLE & STONE · CUSTOMER CARE
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Questions about a crystal planter, a delivery or a reading? Start with the details below.
Updated 8 September 2026
Email customer supportEmail customer support
For an existing order, include the order number and the email used at checkout. Describe the issue and the help you need. For product questions, include the product name or a link to its page.
If a parcel arrives damaged
Keep the packaging while the issue is being reviewed. Photographs of the arrangement, outer packaging and shipping label can help us understand what happened. See Returns & Refunds for eligible remedies and merchant-paid return shipping.
For reading or access questions
Include the type of reading and, if purchased, the order reference. You do not need to include your full birth details or the entire report in an initial support email. Never email a payment-card security code, account password or one-time access code.
Business information
Oracle & Stone is operated by YOUBUY LLC, United States. Physical products are dispatched from Hong Kong, China. Return instructions and the correct return address are provided for eligible cases; please contact us before sending a parcel.