Shipping & delivery

Where we ship

Oracle & Stone is operated by YOUBUY LLC, United States. Physical products are dispatched from Hong Kong, China. We offer worldwide shipping, subject to destination eligibility, carrier availability and local import restrictions. A destination must be supported at checkout before we can accept delivery to it.

Preparation: 1–3 business days

Allow 1–3 business days to prepare a physical-product order after payment is confirmed. Business days exclude weekends and relevant public holidays. If an item has a different preparation time, it should be stated before purchase.

Transit: an estimated 5–12 business days

The estimated transportation time is 5–12 business days after dispatch. This is separate from preparation time, so plan for approximately 6–15 business days in total under normal conditions. Transit estimates are not guaranteed delivery dates. Customs checks, remote destinations, holidays and carrier disruptions can affect arrival.

If we cannot dispatch within the promised period, we will explain the revised estimate and provide any cancellation or refund options required by applicable law. Contact support if an expected dispatch or delivery date has passed.

Shipping charges and import costs

Review the available shipping method and charge before submitting payment. Any applicable taxes shown by the checkout form part of the order total. Duties, customs-clearance fees or import taxes not expressly included may be charged by the destination authorities. If the treatment of these costs is unclear, ask us before ordering.

Tracking and delivery problems

Use tracking information supplied with a dispatch notification, when available. A carrier may take time to show its first scan. If a parcel is delayed, marked delivered but missing, or appears damaged, email support@oracleandstone.com with your order number so we can help investigate. Please keep the packaging if there is damage.

Address changes and digital reports

Check your address and contact details before ordering. Request changes promptly; changes after dispatch may not be possible. If a parcel is returned or a second delivery is needed, we will explain the options and any applicable cost before proceeding.

Digital reading reports are delivered online and are not subject to these physical shipping times or charges. Their access instructions and availability are shown in the report purchase flow.