ORACLE & STONE · CUSTOMER CARE
Find your order
Check a shipment or get help with an order using the information you already have.
Updated 8 September 2026
Start with your order email
Find your order confirmation using the email address entered at checkout. Check your spam or promotions folder if needed. A paid order confirmation and a parcel’s dispatch are different steps.
Follow the carrier information
If tracking has been supplied, use the carrier link in the dispatch message. The first carrier scan may appear after the parcel is handed over. Physical orders normally require 1–3 business days of preparation followed by an estimated 5–12 business days in transit.
No update, or an unexpected delivery status?
Email support@oracleandstone.com with your order number and checkout email if the expected period has passed, the tracking is unclear, or the parcel is marked delivered but cannot be found. We will review the order and help investigate. Do not post your full delivery address or private order information in public comments.
Looking for a digital reading?
Digital reports do not have parcel tracking. Use the access instructions supplied for the reading or the purchased-report section in Saved Readings where available. If you cannot open a paid report, contact support with the order reference.